If you are about to develop or implement e-learning within your
organisation, then keep in mind these Ten Tips from Jane
Knight of the e-Learning
|E-learning is more than just e-training
Most training in organisations still takes place on a very formal basis
using the traditional training object - the 'course'. However, it is now
well recognised that something like 70% of learning actually takes place
informally in organisations, i.e. not in the classroom nor working through
an online course, but in everyday working life as employees carry out their
jobs - finding out information, reading documents, talking to other colleagues
etc. It is these kinds of informal learning activities that need to be
supported and encouraged online. E-learning is therefore not just about
e-training but also about information, communication, collaboration, performance
support and knowledge sharing.
||'Quick and dirty' works
Complex, sophisticated, interactive, instructional, multimedia e-learning
costs money, takes a long time to build, and may well be out of date by
the time it reaches the desktop. In many cases, a simpler solution is more
useful since it allows you to respond more quickly and appropriately to
a learning need. Consider the provision of just-in-time, bite-sized learning
solutions, like an online presentation or job aid instead of an all-singing,
all-dancing online course.
||Communication and collaboration are the key
It must also not be forgotten that learning is a social activity, and
that you can often provide a far more powerful and enduring learning experience
through the use of online communities and networks and by encouraging collaboration
between learners than you can by placing lots of content online. Make sure
you provide opportunities for people to communicate, collaborate and share
||The magic is in the mix
More formal learning solutions often work best when they combine a
mix of online solutions with traditional, face-to-face activities to create
a 'blended'solution. This can provide a more complete and varied learning
experience for those who need to work through a learning programme over
a period of time.
||Learning should be driven by the needs of the individual
Find out what people need to learn for their jobs and how, where and
when they want to learn it. Then build learning solutions that meet those
needs. Encourage employees to become self-directed and self-sufficient
learners - to take responsibility for their own learning - and to help
drive the development of e-learning.
||If you build it, they won't necessarily use it
Just because you've created some very engaging and compelling e-learning
solutions, don't expect learners to come rushing to use them. You will
need to overcome some of the organisational and personal barriers to learners'
'buy in' and 'take up' of e-learning. They need to see e-learning as something
that truly benefits them and fits their way of learning.
||E-learning needs to be tailored to the organisation
There is no magic formula for designing e-learning within an organisation;
it will look different in each organisation. It should be tailored to the
business objectives, the organisational culture, what employees want to
learn and to the personal learning style. By addressing these factors,
you will be able to create the most appropriate e-learning solutions for
||E-learning is a business solution
A well designed e-learning strategy needs to be firmly aligned with
business objectives, e.g. increasing productivity or sales, or improving
customer loyalty. Many organisations are still overly concerned with the
numbers of people being trained, and whether employees have worked through
every page of a course or passed all the tests. At the end of the day,
it's not about how much employees have learnt, it's about how they¹ve
applied their learning, and how the performance of the individual and ultimately
the organisation has improved. E-learning, just like learning itself, is
a means to an end, not the end itself.
||Coordinate your e-learning efforts
HR, IT and the business units need to work together to create an effective
e-learning environment. Many organisations have found that different parts
of the business have been sold competing solutions by different vendors.
There needs to be some central control over the selection of e-learning
systems to ensure that purchasing decisions can be justified across the
||Just do it!
Finally, many organisations are spending too long getting going with
their e-learning plans. They want to know whether or not something is going
to work before they engage in it. The best advice I can offer is: Start
small, think big and have a planned approach - but just get started!
Jane Knight is the founder of the e-Learning Centre, an independent
e-learning consultancy. She is also the Editor of the e-Learning Centre's
e-learning resource website. For further information, go to http://www.e-learningcentre.co.uk
or e-mail firstname.lastname@example.org